Deflecting & Handling Difficult Greetings

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When a customer interrupts the sales process do you know how to handle it so you maintain rapport and control?

In this course you’ll discover…

  • a proven method to handle an interruption, maintain rapport, control and stay on track

Handling Interruptions in Sales


Customer Interruptions

Watch the following presentation and discover:

  • … how to effectively handle customer interruptions;
  • … how to maintain rapport;
  • … and how to regain control of your call.
  • … and how to regain control of your call.

Using AAA to Keep Your Sales On The Road


AAA

Has this ever happened to you ? You meet a customer and you greet them with a big smile on your face but before you can even ask their name they interrupt.

  • “I just want the price!”
  • “They said it was free”
  • “Look, I don’t have time for all your mumbo jumbo just tell me how much it is.”

…and that smile on your face? It deflates like a balloon with a slow leak…. you’ve lost control and you’re bracing for a tough customer interaction.

Watch the following presentation and discover:

  • … the proven technique to over come a 1st, 2nd and 3rd interruption;
  • … how to use AAA as a tool for greater sales success;
  • … and why using AAA to build value at each stage can help you close more sales.

AAA Certification Quiz


Certification Quiz


Now that you’ve been through all lessons in the course take the following quiz to demonstrate your understanding of the topic.

 

 

 

When you’ve finished please be sure to mark this lesson as completed.

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